Return & Refund Policy

At Nayyab Zar, customer satisfaction is our priority. We take great care to ensure that every product reaches you in perfect condition.

Returns

Due to the hygienic nature of personal care products, we do not accept returns of opened or used items.

You may request a return or replacement only if:

• You receive a damaged product.

• You receive the wrong item.

• The product packaging is significantly defective upon delivery.

To request a return or replacement, please contact us within 48 hours of receiving your order with:

• Your order number

• Clear photos of the product and packaging

• A brief description of the issue

Refunds

Once your request has been reviewed and approved, we will process your refund or replacement.

Refunds may be issued in the following situations:

• The ordered product is unavailable after payment.

• A replacement cannot be provided for a damaged or incorrect item.

• An approved order cancellation before shipment.

Approved refunds are processed within 7–10 business days through the original payment method where applicable.

Order Cancellation

Orders may be cancelled before dispatch. Once an order has been shipped, it cannot be cancelled.

Allergies & Individual Results

Our products are made with carefully selected ingredients; however, individual results may vary depending on hair type, scalp condition, and personal sensitivity.

We recommend performing a patch test before first use. Refunds or returns cannot be issued based on personal preference, expected results, or allergic reactions resulting from individual sensitivities.

Contact Us

For any return, refund, or product-related concerns, please contact our customer support team:

WhatsApp: 03302886390

We are committed to providing a smooth and satisfactory shopping experience for every customer.